Disney has sunset one of its operational tools that has run for over a quarter-century with the FLIK (Fabulous Line Information Keeper) wait time system. Launching in 1999, the FLIK system involved a select few guests who entered an attraction’s queue receiving a red information card. Those guests then handed the card to a cast member when boarding the ride, and the park would keep track of the time that had elapsed.
Jonathan Reuel, OpSheet Ecosystems Product Director at Walt Disney World and one of the creators of FLIK, took to social media to commemorate the program’s retirement:
“Today marks a truly special milestone — the end of an era! We’ve just completed the conversion of the last FLIK location in a Disney Theme Park. For those who remember the early days, FLIK stands for Fabulous Line Information Keeper, the system that made its debut way back in 1999. It was one of the first OpSheet enhancements I had the privilege to help implement at Walt Disney World, and later, at Disneyland. It’s amazing to reflect on how many Guests contributed to tracking wait times with FLIK over the years, shaping the guest experience in ways we couldn’t have imagined at the time. I can’t help but wonder — were you ever one of the lucky folks who got handed a FLIK card? If so, you were part of a little slice of Disney history. Just to set the record straight, I can’t take credit for coming up with the name, but I have to admit, it’s pretty memorable! Here’s to everyone who was part of this journey, old school and new. Let’s celebrate the progress and the fond memories together.”
