Samsung new firmware update (v1020.7) that began rolling out last week has inadvertendly caused problems for soundbar users worldwide. According to a report from The Verge, Samsung soundbar owners began reporting problems on Samsung’s forums as well as Reddit upon downloading the update, stating that their devices became nonfunctional.
“Customers say the soundbar has gone unresponsive and that none of the usual factory reset methods are working; affected units are also inaccessible via Samsung’s SmartThings app,” reports The Verge. “The device powers on, but appears to freeze on the TV eARC input — with no sound output to speak of.”
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The issue has so far affected users across regions, including in the U.S., Austria, the Philippines, Malaysia, and other countries. While most users report that their affected soundbar is Samsung’s flagship HW-Q990D, some other models, including, the HW-Q800D and HW-S801D, have been confirmed to been affected by the firmware update.
