PITTSBURGH — March 3, 2022 — Black Box, a global solutions integrator, today announced that a panel of experts from its customer experience (CX) engagement team will examine CX challenges in a webinar titled “The Great Resignation and CX: How to Use Technology to Empower Super-Hero Agents” on March 10 at 2 p.m. EST.
During this era of working from home and The Great Resignation, how companies attract, train and retain customer service agents is more critical than ever. The panelists will host a 45-minute discussion on how companies can overcome these challenges and use technology to empower agents to be CX superheroes. Topics of discussion will cover:
How CX tools are evolving as more agents work permanently from home.
How to use technology to resist the urge to micromanage agents.
How to improve outcomes with analytics-driven coaching and rewards.
How “CX gamification” plays out.
Which technologies agents can use to impact customer loyalty directly.
Real-life stories about how to compete nationally for quality agents.
The panelists include Black Box CX senior product and strategy manager Brian Trampler and CX solutions architects JD Ackley, Dennis Hauser, and Zach Jones.
Those who are interested may register for the webinar at https://www.blackbox.com/en-us/insights/webinars/detail/cx-webinar-learn-from-the-cx-experts.
Further information about Black Box and the company’s Global Solutions Integration services offerings is available at www.blackbox.com.
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About Black Box
Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses on every continent. The breadth of our global reach and depth of expertise accelerates customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration across town or around the globe.
Black Box is a wholly owned subsidiary of AGC Networks Limited. To learn more, visit the Black Box website at www.blackbox.com. Follow the company on Twitter @BlackBox_ns. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies Inc.
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Link to Word Doc: www.wallstcom.com/BlackBox/220303-BlackBox-CX_Webinar.docx
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