Ihiji ServiceManager makes it easy for companies offering technical support or remote managed services to run successful service departments, earn recurring revenue
AUSTIN, TX & AMSTERDAM, NL – JANUARY 28, 2016 (ISE, stand #10-N114)—Ihiji—the leading remote-managed services provider for the technology integration market since 2009—will launch its new Software as a Service (SaaS) tool, Ihiji ServiceManager to an International audience at Integrated Systems Europe 2016, February 9–12 in Amsterdam. Designed to help systems integrators, security monitoring firms, and other companies and trades make their businesses more productive and profitable, Ihiji ServiceManager gives professionals the tools they need to set up and maintain bottom-line-boosting recurring revenue service plans. This innovative new offering won a CEDIA Manufacturers Excellence Award for Best New Product and multiple other awards at its US debut last fall. Ihiji is being represented in the UK by Habitech and will be showcased by Ihiji executives including founders CEO Stuart Rench and VP of Technology Michael Maniscalco during ISE in the Control4 stand, #10-N114.
Through its research, Ihiji learned that integration firms felt they did not have a consistent method for creating service contracts; had no contact system to determine which clients are covered for various levels of service; did not know how to track prospects or trouble tickets; did not have an effective method for sending monthly bills; and had no centralized place for all customer and site data or a centralized document repository.
“As we regularly on-board new integrators and work with existing Ihiji dealers on making their businesses more productive with the Ihiji Invision remote network management platform, we’ve learned a lot about what has been holding them back from executing potentially profitable recurring monthly revenue service plans,” says Ihiji CEO Stuart Rench. “Ihiji ServiceManager addresses those barriers to entry for integrators, opening up the platform for use by any technology company that delivers monthly services to their clients.”
In direct response to these hurdles, Ihiji ServiceManager allows integrators to set up and store service-plan information and data on all clients and sites and access it through a single, cloud-based system. The tool also helps integrators with existing service businesses to streamline and amplify their efforts. IhijiServiceManager gives integrators and their team members—not to mention other trades like security companies—everything they need to run successful and profitable support service businesses, including:
• Contact management
• Service plan management
• RMR billing
• Technical support tracking
• Centralized project documentation
Ihiji ServiceManager also helps manage and track service level agreements, device and network documentation, recent client activity, ticketing, passwords and customer contact information, and even contains a centralized service documentation repository, which might contain files such as installation notes and CAD designs. The document repository itself is an important part of a technology provider’s institutional knowledge because they traditionally disappear along with a technician that leaves the company. This new solution ensures all of those important assets and documents are captured, before it’s too late.
Coming soon, Ihiji ServiceManager will provide current Ihiji Invision users access to a single, integrated user interface for both services. For Invision users, this represents an entirely new user experience design that is expected to help simplify the remote network management process even further. This integration will also help administrators to manage user access across the various types of employees who use each of these services within their organization.
“Ihiji ServiceManager is a new SaaS solution that enables business owners to improve and profitably expand their businesses while significantly reducing the operational headaches associated with running a services business,” adds Rench. “Best of all, at the end of every single month, firms utilizing Ihiji ServiceManager get paid for their hard work.”
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Ihjii (eye-hee-jee) provides cloud-based SaaS solutions that empower systems integrators and technology professionals to cost-effectively deliver remote network management services to their clients. These solutions not only allow for efficient management of the network and devices that make up the Internet of Things (IoT) inside the modern home and office, they also enable resellers to create a recurring revenue stream for their business by reducing or eliminating unnecessary site visits. In fact, resellers utilizing Ihiji SaaS solutions benefit from improved network performance and uptime, along with fewer service and support concerns. An award-winning global SaaS solutions provider, Ihiji is based in Austin, Texas and is privately held. To learn more, visit www.ihiji.com and follow Ihiji on Twitter. If it has an IP… Ihiji.
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