CHELTENHAM SCHOOL DISTRICT RELIES ON TROXELL’S WHITE GLOVE SERVICE

“... we chose Troxell not only to provide the Chromebooks for us, but also relied on their white glove service to set them up for us and our students."
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Elkins Park, PA, Jan. 13, 2016 - Award-winning Cheltenham School District (Elkins Park, PA) serves a diverse population of nearly 37,000 residents in a nine square mile area, which sits on the northwest border of the city of Philadelphia in the heart of the Northern Greater Philadelphia region.

When a host of students in one of the district’s middle schools were recently displaced because of a structural issue, the district’s administration looked to provide 300 Acer C740 Chromebooks to the pupils for their use during this time. That number has risen to nearly 2,000 throughout the entire district due to needs in other schools.

However, there was an issue. The district’s in-house technology department did not have the internal capacity to provide the many services each Chromebook required to get them ready for use while meeting a tight deadline. After Cheltenham turned to Troxell Communications, a leader in educational technology products and application services for more than 60 years, to supply the Chromebooks for its students, they also then inquired about Troxell’s white glove service. For each Chromebook, this service would include unboxing, updating with the latest software, registering on the management console, installing in a charging cart, asset tagging, and delivering each cart full of Chromebooks to the desired location.

Troxell’s Eastern PA/Delaware account executive David Wible (based in Springfield, PA) explained that in order to best prepare the Chromebooks for Cheltenham and have them in working order upon demand, as part of Troxell’s white glove service, they held the devices in a local warehouse until the district was ready for them. “Once we unboxed, updated the software, registered, and asset tagged each Chromebook, we had the devices placed and wired into a number of 30-capacity AVer ChromeCharge carts so they were ready-to-go for the students’ use upon our delivery to each location. Cheltenham ordered the products, told us their needs, and we took it from there.”

Tim McCleary, Cheltenham School District supervisor of technology, explained that they chose the Chromebook for their students because it is quick-to-start, easy-to-use, relatively inexpensive, and reliable. “And we chose Troxell not only to provide the Chromebooks for us, but also relied on their white glove service to set them up for us and our students. We have a small technology department, and Troxell’s handling of the entire process was a great time saver for our personnel and exactly what we needed…and they actually beat our tight deadline.”

McCleary added that two of three of Cheltenham’s targeted schools are now 1:1, with the third in the planning stages for the near future with additional Chromebooks and Troxell’s white glove service. “The overall management of the process from beginning to end was made so much easier by David [Wible] and Troxell’s white glove service,” McCleary concluded.

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For more information, visit www.etroxell.com or call 800-352-7912.

About Troxell Communications

Troxell has more than 60 years of experience providing complete technology solutions for education. Headquartered in Phoenix, Arizona, with more than 65 offices nationwide, Troxell has local account executives that offer a vast selection of products from leading manufacturers. Whether you are updating one room or standardizing an entire district, Troxell is your school’s best partner to ensure the highest quality solutions at the most competitive pricing, and backed by the industry’s best added value services including installation/integration and professional development.

Since 1990, Summit Integration Systems has had the knowledge, products and experience necessary to successfully initiate, manage and complete audio visual integration projects of any size and scope in the most demanding environments, on time and within budget.

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