Visix Adds Signage Services
Visix, which makes digital signage software, announced a new client services initiative, designed to provide various new and improved services to customers before, during, and after their adoption of Visix technologies, according to company officials.
Visix
Visix, which makes digital signage software, announced a new client services initiative, designed to provide various new and improved services to customers before, during, and after their adoption of Visix technologies, according to company officials.
“We recognize that our customers want more than a box of software from us,” said Sean Matthews, president of Visix, in a statement. “Many of them don’t have the experience or knowledge to fully realize the breadth of what they can accomplish with digital signage; or they simply don’t have the resources to meet all of their needs. This new initiative is meant to educate and guide clients through the adoption process and over the life of their digital signage efforts.”
Visix officials said Tonya Dennis remains director of client services, a role she has held since May 2008. Her position has been revised to focus on growing business opportunities by delivering new software adoption techniques for a better customer experience. Dennis is responsible for software configuration, implementation and training, and new consulting and creative services.
Among the new consulting services, Visix consultants will now provide coaching, idea-generation, and adoption advice for new and existing digital signage clients, according to the company. They will work with customers to explore content types and distribution channels to fit their environment, establish measurable goals for digital signage deployments and campaigns, determine system naming standards and usage guidelines, and coordinate all configuration, design and launch services.
Under the umbrella of creative services, Visix multimedia artists will bring their expertise in design and usability techniques to client projects, offering both pre-packaged design elements and custom content design services like branded themes, interactive wayfinding, and data visualization boards, Visix said. Content designers will work closely with customers and Visix Consulting Services to create content tools specific to clients’ environments and objectives.
“We’ve been a service-focused company from the start,” said Dennis in a statement. “By reconfiguring our services, we’re hoping to grow relationships with our clients so that they can consider us a part of their digital signage team instead of just a product vendor. We believe our new consulting and creative services are the best way to increase the value of those relationships as our clients see clear, measurable improvements in their digital signage communications.”
As a result of the new initiative, technical support has been separated from the Client Services Group, company officials said, and Brian Danforth has been hired as the new software support manager. Danforth has been in the customer support industry for more than 12 years and is certified by HDI as a helpdesk manager for service strategies.
