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AVoIP Case Study: Santa Clara University remote learning

From mission revival architecture to a revival of classroom AV hardware, Santa Clara University (SCU) has seen many changes since its establishment 170 years ago. With the early 2020 onset of the COVID-19 pandemic, California’s oldest higher education institution was faced with the challenge of making a complete shift to remote learning – and without much warning. SCU’s existing Matrox Maevex 6020 Remote Recorder appliance and Panopto video management system (VMS) lecture capture solution made it easy for the university to integrate Maevex 6020 devices and deploy them quickly across all buildings, allowing SCU students and faculty to transition from the classroom to the university’s remote learning platform.

Five years ago, SCU started using the Panopto VMS in combination with a Windows-based, computer-and-capture card solution that was built, imaged, and maintained by the university’s media systems team. Not only did this solution require a tremendous amount of time to build and maintain in-house, it was also far too labor-intensive to manage with a small staff. Furthermore, unexpected updates and shutdowns of the systems made it particularly difficult for the team to maintain uniformity across devices. Lacking configuration for mass deployment software, the Window-based solution required security and software updates that forced staff to manually update each system one at a time.

In 2019, the team began to realize that this solution was unsustainable in the long term and began to look for alternatives in order to save on time, resources, and cost. As a turnkey solution that comes fully integrated with the university’s existing preferred VMS, Maevex 6020 turned out to be the perfect fit. The standalone appliance could function without unexpected operating system updates, its configuration and firmware utility supported centralized control of the devices, and it is affordable with no reoccurring licensing fees. 

According to Joel Bennett, manager of media systems at SCU, Maevex 6020 made a vast difference right away – from integration to deployment. “It is so much simpler,” he said.  “Once, the AV installers install the unit, I can do everything from my desk. Before, I would have had staff here, working, building, and installing. Maevex 6020 has significantly reduced our workload.”

While Maevex 6020 was the ideal match for SCU’s streaming and recording needs since it first arrived on campus, its reliability and ease of integration became paramount to the university’s remote learning transition in early 2020. Just after the onset of the COVID-19 pandemic in the U.S., the university was able to deploy 60 Maevex 6020 units for a current total of over 100 appliances in just 30 days. Using the intuitive configuration and firmware utility, Maevex 6020 made mass deployment efficient, allowing for the configuration and simultaneous setup of multiple units in record time. Now, every common classroom across all five academic colleges on campus is equipped with a Maevex 6020 device, providing access to streamed classes and lecture capture recordings for the university’s nearly 10,000 students

Images from the 2017 LEAD Symposium inside the University Library and Learning Commons on February 23, 2017.
(Photo credit: Joanne H. Lee/Santa Clara University)


“Maevex 6020 was helpful when we first acquired it, but when the pandemic hit, it became irreplaceable,” said Bennett. “We were able to deploy several recorders in just a small amount of time. I do not think that we could have built and supported that many of our previous solutions in that time period. Matrox allowed us to focus our time and resources on other tasks because everything from the installation to deployment was so simple.”  

SCU leverages Maevex 6020’s dual Full HD streaming and recording functionality by simultaneously streaming and recording all lecture videos and content in 1080p30 in order to match the setting on the hardware devices. The Maevex 6020 device and Panopto platform are capable of streaming up to 1080p60 on one channel, and 1080p30 on the second if desired.

Stream and record operations are securely controlled by the Panopto Cloud VMS and scheduled ahead of time with the full capabilities of the Panopto software scheduler. Additionally, all Zoom meetings are streamed as a backup in the event that the Zoom live stream fails

Each classroom is equipped with a single camera in the back of the room as well as a ceiling microphone that picks up audio from both the students and faculty. Course content is provided by an in-room Mac or PC, or a faculty member’s personal laptop, which is fed into a switcher device. On the Maevex 6020, the camera is fed into HDMI 1, the switcher is fed into HDMI 2, and the audio is fed into the analog input. SCU is also leveraging the Maevex 6020’s HDMI zero-latency pass-through output to connect an HDMI-to-USB bridge to convert the audio and video into USB for Zoom calls.

For now, Maevex 6020 remains an integral part of SCU’s remote learning strategy, but it will not be going anywhere when students come back to campus. With plans to add over 40 new units to its lecture capture setup, including one unit for each classroom and conference room in its new academic building, Bennett and his team at SCU are expanding their Maevex 6020 ecosystem. According to Bennett, the multi-site control and maintenance of Maevex 6020 has made everyone’s workdays significantly easier, along with plug-and-play setup, high-quality streaming and recording capabilities, and quiet operation.



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