Publicly available resources address industry-specific concerns with plans of action for client relations, financial stability, employee safety, and more.
BOSTON, MA (March 24, 2020) OneVision Resources, a leading provider of client service and support solutions for home technology professionals, announces the availability of a set of comprehensive, industry-specific resources to help home systems integration firms deal with the Coronavirus pandemic. Home technology professionals, like other businesses, are grappling with how to keep their operations afloat during these uncertain times. Maintaining relations with clients, colleagues, and their own employees; prioritizing time and establishing policies for staff; and mitigating financial hardship are a few of their major concerns. Moreover, integration firms are faced with the challenge of helping their customers live with a sense of normalcy during these unprecedented times by staying productive and engaged. It’s a lot to digest and remediate, and with no concrete answers on which to base decisions.
To help the integration community strategize effectively, OneVision Resources (OneVision) has developed an online “Data Room” full of detailed COVID-19 resources geared specifically for the systems integration business. Available guides address everything from financial preparedness to customer engagement, regional considerations, and more.
“There’s an overwhelming amount of information available about the current business climate, but none that is specifically geared for the home systems industry,” says OneVision Resources’ founder and CEO Joey Kolchinsky. “Dealers are the lifeblood of our industry, so we’ve made it our mission, through industry-geared information, advice, and suggestions shared in the COVID-19 Data Room to help dealers survive and prosper.”
The COVID-19 resources are available now to not only OneVision partners but all integration firms and are divided into three main categories: Client and Contractor Relations, Internal Policies, and Economic/Financial Risk Mitigation Strategies. Focusing on both short- and long-term initiatives, the Data Room will be updated regularly as new information is acquired and analyzed.
“The Coronavirus outbreak is challenging all of us, forcing us to deal with new and unpredictable problems as they arise,” says Todd Jarvis, owner of Sterling Home Technologies. “But thanks to our partnership with OneVision, we are not alone in the fight. Through their leadership and shared resources, we know we’re looking at the situation through a comprehensive framework. We are all in this together, and together we are stronger and better prepared to deal with whatever comes our way.”
As an example, OneVision’s Client-Facing Response plan helps dealers adjust operations and align client, employee, and company objectives while continuing to service the client. “One of the biggest objectives with this plan is to give integration firms detailed steps to protect the well-being of their clients and employees and to position themselves as a valuable resource to clients who now need these services in the home more than ever,” Kolchinsky explains. Some of the recommendations include specific measures for maintaining cleanliness and social distancing at clients’ homes and how to conduct remote appointments.”
The Internal Policies section details the creation of safe, productive working environments. Included are frameworks to classify employee risk, policies to ensure the safety of employees/clients during on-site appointments, and contingency plans should an outbreak occur in their office or the surrounding community.
The Internal Financial Response plan outlines the potential financial impact of the pandemic and steps to protect the short- and long-term success of the business. Dealing with labor shortages and inability to finish projects due to illness, strategies to generate revenue in the economic downturn, and preparing for disruption in the supply chain are thoroughly covered.
Integration firms or individuals who are interested in accessing OneVision’s Coronavirus Resource Book can visit https://www.onevisionresources.com/covid19. Questions regarding the information can be directed to [email protected]
About OneVision Resources
OneVision Resources’ comprehensive platform empowers home technology professionals, giving them the services, processes, and technologies they need to provide round-the-clock support, avoid burnout, and build a more sustainable and profitable business. OneVision’s comprehensive service delivery model combines the latest in service technology with a world-class remote support team, allowing them to not only monitor, manage, and secure their clients’ home environments in a seamless manner, but scale rapidly and profitably. OneVision and its growing network of partners support more than 25,000 connected homes across North America. For more information, visit www.onevisionresources.com and follow us LinkedIn.
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