Global managed services provider Yorktel and intelligent AV/UC platform leader Utelogy Corporation today announced the expansion of their long-standing strategic partnership, bringing next-generation innovation to enterprises looking to get the biggest ROI from their AV and UC environments. As organizations face increasing demands for operational efficiency, global support, and seamless user experiences, this partnership delivers scalable, outcomes-focused solutions designed to meet the needs of today’s hybrid workplace and tomorrow’s evolving business landscape.
Yorktel has long entrusted Utelogy’s intelligent, hardware-agnostic platform as a core component of its managed services ecosystem. The upcoming integration of new capabilities – including Agentic AI, cloud configuration, advanced analytics, and Webhooks – further strengthens Yorktel’s ability to proactively manage complex global environments, reduce meeting room downtime, and deliver consistently high-quality user experiences.
“Utelogy is a core part of our managed services ecosystem. As we head into the second half of 2025 and beyond, we are looking to adapt to our customers’ needs and deliver measurable results,” said Ken Scaturro, CEO of Yorktel. “By integrating Utelogy’s Agentic AI capabilities into Yorktel’s existing AIOps-based global managed services, we deliver best-in-class innovation with the clear goal of accelerating outcomes, improving user experience, and reducing operational complexity at scale. There is no better solution to deliver the level of experience our customers demand.”
With IT professionals under pressure to maximize uptime and streamline management across increasingly complex tech stacks, Utelogy’s latest technology announcements provide:
- Conversational AI with Agentic AI – A secure, natural language interface that empowers AV/IT teams to troubleshoot, configure, and automate tasks in real time, shortening MTTR and simplifying daily operations
- Cloud Configuration – Remote management of Locations, Rooms, and Devices directly within the Utelogy Cloud Portal, ideal for supporting distributed global environments
- Real-Time Analytics Dashboards – Actionable insights into room usage, occupancy, SLA, and performance metrics to drive data-backed decisions and improve resource planning; pre-configured for immediate customer advantage
- Webhook Integrations – Seamless alerting into ITSM and automation platforms, accelerating workflows, and improving operational visibility
Yorktel leverages Utelogy’s ongoing platform innovation to deliver predictive, preventative, and responsive support that aligns with client goals, from reducing downtime to enabling global scalability.
“Yorktel has been a top-tier global partner of Utelogy for years, and we’re proud to deepen that relationship as they scale their next-gen managed services platform,” said Kevin Morrison, CEO of Utelogy. “Together, we’re delivering a best-in-class, future-ready platform focused on outcomes, innovation, and real customer impact.”
This continued collaboration represents a “better together” approach, uniting Yorktel’s world-class managed services with Utelogy’s powerful software platform. By combining operational expertise with intelligent automation, actionable insights, and flexible cloud-based deployments, Yorktel and Utelogy are redefining how enterprise AV/UC environments are managed, empowering organizations to move from a reactive to a strategic approach with measurable results.
To explore these new capabilities or schedule a demo, visit www.utelogy.com or www.yorktel.com.
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