The Port of Los Angeles is the busiest container port in the United States. It supports maritime cargo operations, public safety, environmental programs, and multi-agency coordination while serving as a critical gateway for global commerce.
The Port of Los Angeles relies on advanced security and operations technology to coordinate multiple agencies, including law enforcement, federal authorities, and emergency response teams. To support both day-to-day operations and large-scale events like Fleet Week, Convergint, the Port’s trusted systems integrator, and VuWall undertook to modernize the video walls used for security operations across several control rooms.
The Port’s previous systems suffered from reliability issues and lacked the flexibility to quickly switch layouts during critical incidents. Operators often faced complex reconfigurations at the worst possible moments, creating unnecessary delays and operational friction. The Port needed a dependable, easy-to-use video wall management system that could simplify workflows, minimize downtime, and enable seamless transitions among sources, layouts, and response scenarios.
Convergint retrofit three rooms that serve the Port Police, Coast Guard, FBI, Customs and Border Protection, and other agencies that rely on real-time video, analytics alerts, drone operations, and aircraft tracking. The Threat Detection Center is a 24/7 monitoring environment where analytics alerts, security events, and vessel movements are assessed for potential security risks and critical incidents, including unauthorized access to restricted areas. Part of the 911/Dispatch Center, the Dispatch PPOC Room is used to coordinate response to situations, plan event patrols, and executive breakout sessions for large events. The Roll Call Room is a dedicated operational space used for shift briefings, task assignments, and personnel accountability at the start of each work shift.
Convergint selected VuWall’s TRx and PAK solutions to work alongside some of the Port’s existing technologies, including INFiLED LED video walls and Milestone XProtect IP-based surveillance cameras for situational awareness, observing traffic and movement across the facilities.
TRx integrates directly with the Port’s existing Milestone VMS through a native plug-in: it allows operators to drag and drop camera feeds onto the video wall and instantly recap predefined layouts. PAK supports the Port’s distributed video wall design, enabling consistent workflows across multiple spaces and future expansion as operational requirements evolve. Built on a modular architecture, it provides the flexibility to scale its environment without redesigning its infrastructure, while maintaining a standardized platform that is easier to manage and support over time. ControlVu gives operators the freedom to securely change layouts and control devices. The web-based control panel designer supports fully customized panels without the need for any programming. Conceived to complement VuWall’s TRx platform, the touch panel empowers operators with the ability to quickly adapt to ongoing events.
Since the deployment of the new system, the Port has improved reliability and ease of use across daily operations. In the Threat Detection Center, operators can shift from monitoring analytics alerts to displaying a full mission-critical operational view at the touch of a button. Preset-based workflows reduce complexity, standardize common responses, and ensure the right information is displayed at the right time to support real-time situational awareness. Teams spend less time managing technology and more time assessing events, coordinating across agencies, and making faster, more informed decisions, even in high-pressure situations.
