Microsoft’s chat and communications tool, Microsoft Teams, went down across Europe on Tuesday for more than two hours. The outage started just as thousands of workers started to sign into the service and attempt to work remotely amid the ongoing coronavirus pandemic. Microsoft Teams users were experiencing issues signing into the service and sending messages, and Microsoft rectified the European issues after just over two hours.
Microsoft initially issued a statement revealing that the company had “resolved an issue that may have impacted a subset of customers in Europe,” but then the service experienced issues once again as more workers around the world started accessing it at around 11:30AM ET. The issues appear to be intermittent, and Microsoft is now monitoring the performance of Teams.
This is the second major outage to hit Microsoft Teams this year. The service also went down after Microsoft forgot to renew a key SSL security certificate last month. Microsoft eventually got Teams working again after three hours of issues, and apologized for missing the expired certificate.
As reported in The Verge, Microsoft’s Teams issues also come just hours after Xbox Live went down briefly. Microsoft hasn’t revealed the exact cause of the Xbox Live outage, but it’s likely related to an increase in demand. Steam reached a new concurrent online user record of 20 million, just as people start to stay at home more during the coronavirus pandemic.